Returns and Refunds
Kings Truffles strives to deliver all orders in prime condition however we take no responsibility for goods after they have left our premises.
Because of the perishable nature of truffles we do not refund purchases. If you have any concerns with your truffle this must be reported via email within 24 hours of package receipt along with a photo of the issue.
Loss & Damage
Truffles are a delicate product which is why we pack them with care using ice packs, chiller boxes and an overnight courier service. All risk of loss or damage to the goods passes to the customer once goods are despatched. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to us.
To minimise risks we recommend that you arrange to be home when your order is expected to arrive or get them delivered to your place of work.